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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Daniel Chiu

February 20, 2025

5  out of  5
rating by Daniel Chiu
"I was astonished with my previous insurance company and the rates I was paying. After shopping for some quotes, I was so lucky I came across Jill and Lauren at State Farm. Not only did they get me a significantly cheaper quote than anyone else I found, but I also ended up going with their life insurance policy. This was a very easy and smooth transition to this insurance company that I would highly recommend anyone to consider and give a call to, just to see what they can offer. 5 stars isn’t enough stars !!"
We responded:
"Daniel, thank you so much for your kind words and glowing review! I'm thrilled to hear that Laura and I were able to assist you in finding better rates and that you chose to go with our life insurance policy. Providing a smooth and positive experience for our clients is our top priority, and it’s fantastic to know we hit the mark with you. We truly appreciate your recommendation and are here to help anyone who reaches out. If you have any questions or need assistance in the future, don’t hesitate to contact us. Thanks again for your support!"
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Kevin Mayeda

February 13, 2025

5  out of  5
rating by Kevin Mayeda
"We recently consolidated insurance (car & home) with the help of Christian Oropeza at Jill Cash's office. In a word, he was fantastic. He explained everything, and true to his word, saved us over $700/year by combining with our prior auto insurance company. We have since followed up by adding another car, and that too was a seamless process. I cannot recommend more highly that office, and in particular, Christian! Update: 2/13/2025 We have had the pleasure of working with Laura Lannon at Jill Cash's office for over a year and can't praise enough her attentiveness, competence and caring for our needs. She has been a wealth of information for us, especially during these trying times, and always quick to return our messages. Thank you Laura!!"
We responded:
"Kevin, I'm so glad to hear that both Christian and Laura were able to offer you exception service! Our goal is to be the one source of information you can count on and the level of service you deserve. Thank you for your continued trust in us. We appreciate your business. "
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AD

January 31, 2025

5  out of  5
rating by AD
"I have been with Jill Cash for years and I can’t say enough about chill and the rest of the team. They are amazing, polite , calm , respectful and patient. They are the Best!"
We responded:
"Abdie, thank you for your review. I can still remember the first day you walked into my office. You have always been such a pleasure work with. I appreciate your business and continued confidence in me and my office. I look forward to many more years! "
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John Rice

January 29, 2025

5  out of  5
rating by John Rice
"Jill and Laura have worked with me for years, and I look forward to working with them in the future. I am totally satisfied and have absolutely no reason to look elsewhere."
We responded:
"John, thank you so much for your kind words! We truly appreciate your loyalty and trust in us over the years. It's always a pleasure working with you, and we're excited to continue our services in the future. "
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Martha McGill

January 25, 2025

5  out of  5
rating by Martha McGill
"I have been with State Farm for a number of years and am extremely satisfied with the service I have received whenever I need assistance. Laura, at the Pleasanton office, is THE BEST! I recently was involved in an automobile accident, happily no one was hurt, but unfortunately my car was deemed a total loss! (Also happily it was not my fault!). Laura was with me every step of the way and guided me expertly through the process of filing a claim which ultimately resulted in receiving financial compensation for the loss of my vehicle. She was always available ~ either by text or phone ~ and she always has professional and ready answers. She really know her stuff. Best of all, she is friendly and reassuring. Having finally purchased a replacement vehicle, she once again was at the ready and immediately issued a binder and other documentation necessary until final paperwork, etc., comes from the Department of Motor vehicles. I have the utmost confidence in Laura and State Farm. Thank you, Laura!"
We responded:
"Martha, thank you for the glowing review! State Farm's promise is to help you recover from the unexpected and I am so happy that Laura was able to fulfill that promise. We know that the auto claims process can be difficult to navigate, and our assistance is what you've come to expect. I look forward to continuing to earn your business. "
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Ryan Slack

January 24, 2025

5  out of  5
rating by Ryan Slack
"I love working with Jill's team, especially Laura. With previous insurance companies I would have to wait on hold for the next available agent when adding or removing vehicles. Now I just call or email Laura and she's on it immediately. So much more personal and convenient."
We responded:
"Ryan, thank you for the glowing review. I am so pleased to hear that Laura has exceeded your expectations. Thank you for trusting us with your auto insurance. "
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Terry Karp

January 22, 2025

5  out of  5
rating by Terry Karp
"My 25 year old truck's engine finally died, and I donated it to a charitable organization. They towed it away on MLK day, so I left a message on my State Farm Agent, Jill Cash's, office phone VM. The next day after the holiday, I received a follow-up email from Laura in the office stating they canceled my policy as of MLK day. I've been with State Farm - Jill Cash, for over 20 years with various Home, Auto, Life, RV and Boat policies, and have always received great timely service on all my insurance needs."
We responded:
"Terry, thank you for your kind words. I feel like I have known you and your family most of my life. It is always a pleasure talking with you and helping you with all of your insurance needs. I'm pleased that we continue to offer great service as well. I'm looking forward to the next 25! Thanks again. "
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Rahul VK

January 12, 2025

1  out of  5
rating by Rahul VK
"I recently filled out a form on the State Farm website for an auto insurance quote. After completing all the required information, I was informed that I couldn't receive an online quote and was referred to a local agent. Maria from Jill's office reached out to me via phone. I missed her call but received a voicemail offering assistance with auto insurance. I called her back and disclosed upfront that I have a DUI on my record before she ran any checks. She immediately informed me that State Farm could not provide insurance for the next 10 years, which I understood. However, when I asked if there was any advice or alternative she could provide—since this is my first time in such a situation, and I’ve had other insurers decline coverage—her response was shocking. She said, “You deserve this for being selfish and driving under the influence, and you shouldn’t get insurance.” I was stunned by her comment. While I understand that actions have consequences, this level of unprofessionalism and judgment is unacceptable, especially from a business representative. She could have simply said, “No, we cannot assist you,” without adding such a condescending remark. For context: I had a non-fault accident earlier this year in a parking lot where my car was rear-ended. In a moment of panic, I accidentally accelerated. Unfortunately, I had consumed two beers an hour prior, and a breathalyzer test led to a wet reckless charge. Though DMV records it as a DUI with a 3-month suspension, I’ve learned from this and am working to move forward responsibly. Maria’s tone and comments were unnecessary, and they added insult to an already difficult situation. I’m sharing this review to highlight the importance of treating potential clients with respect, even when their circumstances are complicated. Everyone deserves to be spoken to in a professional manner, regardless of their past mistakes. MY SUGGESTION TO POTENTIAL CLIENTS AND EXISTING CLIENTS TO TAKE INTO CONSIDERATION OF THE ABOVE INCIDENT ESPECIALLY WITH MARIA."
We responded:
"Thank you for taking the time to share your experience with us. I sincerely apologize if you felt disrespected during your interaction with our office. Your feedback is invaluable, and I am truly sorry to hear that you felt judged and disrespected. We understand that everyone has a unique situation, and we strive to treat all our clients with empathy and professionalism, regardless of their circumstances. We have to turn away prospects daily due to State Farm's underwriting guidelines. In the year I have worked with Mariah, she has always referred prospects to insurance brokers that have many more options for placing coverage. I have never heard her utter a harsh word to anyone. If you’re open to it, I would like to discuss this further and see if there’s any way, we can assist you moving forward. Please feel free to reach out to me directly at 925-892-8000. Thank you again for your feedback, and I hope we can regain your trust."
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aiya jordan-kawasaki

January 10, 2025

5  out of  5
rating by aiya jordan-kawasaki
"I've been with State Farm and Jill Cash for many years. Their team has always met my evolving needs with a growing family with kindness and expertise."
We responded:
"Aiya, thank you so much for the review! Working with individuals and families such as yours makes our job both easy and enjoyable. I appreciate your business and look forward to many more years. "
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Jennifer Rice

January 1, 2025

5  out of  5
rating by Jennifer Rice
"We recently moved to Jill Cash's office about 6 months ago and we have received the best service from both Jill & Laura. They are so responsive to both our personal needs as well as our business needs. I highly recommend!"
We responded:
"Jennifer, we appreciate your glowing review. It has been a pleasure getting to know you and your family and learn more about your business. I would agree with you that Laura Lannon is the best when it comes to customer service! Thank you for placing your trust in us. "
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Steve Gensler

November 17, 2024

5  out of  5
rating by Steve Gensler
"Jill, Laura and State Farm have been extremely helpful to me."
We responded:
"Steve, I am happy we have been able to give you the service you expect and deserve. I truly appreciate you taking the time to review our office and your kind feedback. It feels nice knowing our work is appreciated. Thank you for your continued business!"
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Stephen

November 6, 2024

5  out of  5
rating by Stephen
"Very helpfully and provides quick responses"
We responded:
"Thank you for the 5-Star review, Stephen. Our goal is to provide prompt service. I glad we were able to take care of your needs. "
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Phil

November 2, 2024

5  out of  5
rating by Phil
"Laura called me to make sure my stuff was accurate (child not at home so lower auto rates) and what I wanted (children grown up so conscious decision to cancel life policy). Great attention and getting stuff done."
We responded:
"Phil, so glad Laura was proactive and able to update your auto insurance policy information. Thank you for trusting us to handle your insurance needs. We appreciate you!"
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John Walsh

October 31, 2024

5  out of  5
rating by John Walsh
"I have utilized Jill Cash's excellent service for the majority of my insurance needs for well over two decades. She and her assistant Laura are extremely responsive and always provide reliable recommendations & guidance about appropriate levels of insurance for home, cars, etc. I continue to confidently rely on Jill and her team's expertise & judgment whenever I have insurance needs. I would strongly recommend her as an agent to anyone needing the services she offers. John Walsh"
We responded:
"John, thank you for such a great review and recommendation. My team and I strive to provide excellent customer service, so I am pleased to hear that you had such a great experience with our agency. I greatly appreciate you business and look forward to many more years together!"
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Mary Levitski

October 12, 2024

5  out of  5
rating by Mary Levitski
"Mariah was a huge help in getting my son set up with car insurance. From initial phone calls to meeting with her in person, she made the process very easy. Highly recommended you reach out to her."
We responded:
"Hi Mary, thank you so much for your fantastic review! We're so happy to know that Mariah has been prompt, responsive and made the process of getting new auto insurance easy. Your satisfaction is our priority, and we're grateful for your feedback! If you need any further assistance, please don't hesitate to reach out."
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Betty Smith

September 11, 2024

5  out of  5
rating by Betty Smith
"This is a great group to work with! The service they provide is truly exceptional. They return calls when they say they will and always looking out for their client’s best interest. I would highly recommend them to anyone shopping for a new insurance contact."
We responded:
"Betty, we’re so glad to hear you’ve had such a positive experience with our team! We strive to provide good service and truly appreciate your kind words and recommendation. If you need anything, we’re just a call or visit away! -Jill"
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Mykael Moss

September 4, 2024

5  out of  5
rating by Mykael Moss
"This is a grand office to do business with. Friendly, professional folks who will bend over backward to assist with any issues! I highly recommend Jill and Laura! They are great and responsive!"
We responded:
"Thank you for the kind words, Mykael! Working with policyholders like yourself makes our jobs fun. I'm grateful for your feedback and 5 STAR review. Thank You!"
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James Hatfield

August 23, 2024

5  out of  5
rating by James Hatfield
"Always quick to respond and address any question or request I have. My family has been with Jill and her team for a dozen plus years and aren't going anywhere! SO happy to have their support for all our insurance needs."
We responded:
"James, I am happy we have been able to give you the service you expect and deserve. I truly appreciate you taking the time to review our office and your kind feedback. It feels nice knowing our work is appreciated. Thank you for your continued business!"
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Ann Hansen

August 14, 2024

5  out of  5
rating by Ann Hansen
"Laura Lannon was extremely efficient and helpful when we looked into bundling various policies. She called and emailed with follow up info, which we really appreciated."
We responded:
"Hey Ann, Thanks a lot for the awesome review! I'm really happy Laura was able to help you with bundling your policies efficiently. It's great to know her follow-ups were appreciated. If you need anything else, feel free to reach out! - Jill Cash - State Farm Insurance Agent, Pleasanton, CA"
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Forthrite

August 8, 2024

5  out of  5
rating by Forthrite
"Jill Cash and crew are the best, been with them for years and they always help when needed."
We responded:
"Thanks a bunch for the awesome review! We're so glad to have been able to help you over the years. Your support means a lot to us. If you ever need anything, we're here for you! - Jill Cash - State Farm Insurance Agent, Pleasanton, CA"
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Arktivist I

August 6, 2024

5  out of  5
rating by Arktivist I
"Great customer service! Friendly and responsive!"
We responded:
"Thanks a bunch for the awesome review! I'm so glad you found our customer service friendly and responsive. If you need anything else, we're here for you! - Jill Cash - State Farm Insurance Agent, Pleasanton, CA"
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Stephen P Hinshaw

July 31, 2024

5  out of  5
rating by Stephen P Hinshaw
"Laura, Jill, and team are the 'dream team'--friendly, clear, efficient!!"
We responded:
"Hey Stephen! Thanks a bunch for your awesome review! I'm so happy to hear that our team made such a positive impression. We're always here to help with any of your insurance needs! - Jill Cash - State Farm Insurance Agent, Pleasanton, CA"
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Susan Miller

July 30, 2024

5  out of  5
rating by Susan Miller
"Great service! Everyone is always very helpful. Laura recently helped with transfer of policy to new car - efficient and pleasant as always."
We responded:
"Hi Susan! Thanks a bunch for your awesome review! I'm so glad to hear that Laura was able to help with your policy transfer efficiently and pleasantly. Our team always strives to provide great service, and it's wonderful to know we're hitting the mark. If you need anything else, we're here for you! - Jill Cash - State Farm Insurance Agent, Pleasanton, CA"
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Allen S

July 19, 2024

5  out of  5
rating by Allen S
"Laura is great-- very prompt, accurate and responsive via email."
We responded:
"Hi Allen, thank you so much for your fantastic review! We're so happy to know that Laura has been prompt, accurate, and responsive via email. Your satisfaction is our priority, and we're grateful for your feedback! If you need any further assistance, please don't hesitate to reach out. - Jill Cash - State Farm Insurance Agent, Pleasanton, CA"
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Alan Ziajka

July 15, 2024

5  out of  5
rating by Alan Ziajka
"Laura Lannon, at State Farm's office headed by Jill Cash, did a superb job in helping us update the replacement cost estimate for our house in Berkeley. Laura was responsive to our every request and effectively assisted us in revising the necessary forms to complete the process. She even suggested ways to reduce our insurance costs during these challenging times in the insurance industry."
We responded:
"Thank you for sharing your experience, Alan! I'm glad Laura provided superb assistance with updating your replacement cost estimate and finding ways to reduce your insurance costs. We appreciate your kind words and are here for any future insurance needs or questions. - Jill Cash - State Farm Insurance Agent, Pleasanton, CA"